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Conflict Resolution Skills
Conflict Resolution Skills

Conflict Resolution Skills

[guaranteed in stock]
Author: Susan Fee
Length: 70 minutes
Published: 2010
Format: DVD

Product Code: 827008045198
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DVD
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Price: $49.95 
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Price: $55.00 
DOWNLOAD
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Price: $37.46 
Far too often the mention of “conflict” makes individuals want to run for cover. Conflict Resolution Skills explains why it’s possible to address conflicts, without ending up in a knockdown- drag-out fight. The DVD details strategies to deescalate disagreements, defuse angry emotions, and use language that enables a fair resolution to be reached so that everyone feels respected. The DVD provides an overview of conflict, how it escalates, and how it can be addressed in an appropriate manner.

Among the topics covered:
• What’s your approach?
• Understanding conflict
• How conflict escalates
• Setting the stage for resolution
• Responding to aggression
• Resources