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I Can’t Believe I Said That! Overcoming Negative Impressions
I Can’t Believe I Said That! Overcoming Negative Impressions

I Can’t Believe I Said That! Overcoming Negative Impressions

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Author: Susan Fee
Length: 73 minutes
Published: 2010
Format: DVD

Product Code: 827008088997
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Price: $49.95 
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In reality, some people suffer from foot-in-mouth disease for something that they said that they subsequently regretted saying. Fortunately, it is possible for individuals to rebuild relationships, trust, and their reputation. I Can’t Believe I Said That! Overcoming Negative Impressions details how impressions are made and what to do if some people refuse to let go of their grudge no matter how many times a person apologizes.

Among the topics covered:

• What sticks?
• Crisis response
• Gender differences?
• Avoid the non-apology
• Damage control
• Relationship repair