Conflict Resolution Skills

Far too often the mention of “conflict” makes individuals want to run for cover. Conflict Resolution Skills explains why it's possible to address conflicts, without ending up in a knockdown- drag-out fight. The DVD details strategies to deescalate disagreements, defuse angry emotions, and use language that enables a fair resolution to be reached so that everyone feels respected. The DVD provides an overview of conflict, how it escalates, and how it can be addressed in an appropriate manner.

Among the topics covered:
• What's your approach?
• Understanding conflict
• How conflict escalates
• Setting the stage for resolution
• Responding to aggression
• Resources