How to Empower Your Staff to Achieve the 3 R's: Recognition, Reward, and Retention provides an overview of a proven management system, one employed at institutions as diverse as the Sydney Swans Football Club and the World Bank Fitness Center. The DVD explains how this system can help solve the manager's lament of “how do I get my fitness staff out of the back office and on the fitness floor proactively engaging with members?†The DVD focuses on key “R†words, such as recognition, reward, and responsibility, to help empower staff to achieve the “R†word that everyone strives for… retention.
Among the topics covered:
• Ask yourself two key questions
• Service goals and standards
• How do we measure success?
• Why?
Among the topics covered:
• Ask yourself two key questions
• Service goals and standards
• How do we measure success?
• Why?
