In reality, some people suffer from foot-in-mouth disease for something that they said that they subsequently regretted saying. Fortunately, it is possible for individuals to rebuild relationships, trust, and their reputation. I Can't Believe I Said That! Overcoming Negative Impressions details how impressions are made and what to do if some people refuse to let go of their grudge no matter how many times a person apologizes.
Among the topics covered:
• What sticks?
• Crisis response
• Gender differences?
• Avoid the non-apology
• Damage control
• Relationship repair
Among the topics covered:
• What sticks?
• Crisis response
• Gender differences?
• Avoid the non-apology
• Damage control
• Relationship repair
