While everyone knows that quality is the name of the game in the service business, accomplishing this objective is not always easily achieved. Managing a Quality-Driven Business or Program provides a detailed overview of how managers can develop and sustain excellence in their organizational efforts and activities. Whether you manage a club, a department, a few people, or just yourself, the DVD explains why a quality-driven business will lead to long-term success, and it examines several practical ways to manage a quality-driven business.
Among the topics covered:
Among the topics covered:
- Defining quality, excellence, and service
- What is quality in your business?
- Values, vision, and principles
- How is quality defined by the customer?
- Managing quality
