Sales & Service-Two Sides of the Coin examines the fact that passionate peoplein the industry approach both sales and service with a comparable amount ofinterest and commitment. The DVD outlines the sales traits of health/fitness clubpersonnel and points out the fact that these attributes have changed somewhatover the years. The DVD also discusses the fact that fitness clubs are in the sales andservice business, as well as looks at the various cultures that clubs have and howthese “organizational personalities†affect the experiences that members have. Oneparticular point that the DVD emphasizes is that a club's sales and service effortshave a significant impact on these experiences.
Among the topics covered:
Among the topics covered:
- Sales trait characteristics
- Fitness clubs are in the sales & service business
- Stages of experiences
- Sales continued
- Sales
- Hospitality service handbook
- Listen, really listen
