Strategies for Developing and Managing a Successful Spa Business in Your Club discusses the different types of spas, including the primary characteristics of each category. The DVD also details the key factors involved in managing the performance of the staff in order to achieve the highest level of success possible. In addition, the DVD explains how clubs can best assimilate a spa into their daily operating procedures.
• Leading and controlling functional performance
• Continuously improving performance
• Leveraging and automating the process
• Prospecting
• Touring and enrollment
• Club integration
• Member retention
• Measuring and improving the process
