The value of having an appropriate menu of programs and services from which to draw and retain membership and clients is blatantly obvious to every owner of a health/fitness business. Although most health/fitness facilities attempt to address this issue, the key factor that can set any business apart from its competitor is exceptional customer service. Featuring a session from IDEA's Fitness Business Forum, at the 2009 IDEA World Fitness Convention™ Universal Keys to Business Success provides an overview of the steps that businesses can use to unlock their potential through superior customer service.
AMONG TOPICS COVERED:
AMONG TOPICS COVERED:
- Personal history
- Key objectives for session
- Loyalty build business
- Advocate, apathetic, or assassin?
- Universal keys to excellent service
- Creating a successful environment
- Efficient and effective communication
- Strong systems
- Define your role and impact
