What's the Secret in Providing a World-Class Customer Experience discusses what health/fitness clubs can do to raise the bar and set a high standard in customer service-at a level that consistently exceeds customer expectations. Featuring one of the leading authorities in the world on customer service, the DVD reviews several systems for delivering unforgettable customer service. The DVD also details how to create a world-class customer service organization.
Among the topics covered:
Among the topics covered:
- Service aptitude
- Making price irrelevant
- Customer service vision
- What are you really selling?
- Customer's Bill of Rights
- Emotional connection
- Secret service systems
- World-class leadership
