A Personal Trainer's Guide to Developing Unsurpassed Customer Service presents a comprehensive overview of the effect of customer service on a personal trainer's level of income. The DVD features a discussion of the difference between "doing things right" and "right things." The DVD also details eight essential rules of sound customer service for personal trainers.
Among the topics covered:
Among the topics covered:
- The hidden costs of client turnover
- High versus low involvement buyers
- Client uniqueness
- Don't be something you're not
- Be responsive
- Never stop listening/learning
- Do what you say you're going to do
- Commit yourself to the continuing pursuit of excellence
