Creating a Culture of Service Excellence: Leading a 5-Star Team reviews the leadership skills and competence required to lead a 5-star caliber group of employees. In that regard, the DVD explains how health/fitness clubs can build a team of highly engaged employees. The DVD also details the 11 non-negotiables of 5-star leaders. In addition, the DVD explores how individuals can become a leader that others want to follow. The DVD also discusses how clubs can communicate the underlying purpose of each staff member's role.
• There should be evidence that you were there
• Phases of cultural engagement
• Levels of leadership influence
• Feedback
• Non-negotiables
• Be exceptional
