Creating a Service Culture in Your Club

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Jennifer Graffice
62 minutes
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Creating a Service Culture in Your Club explains how health/fitness clubs can exceed member expectations in their facilities. The DVD reviews a series of unique services and programs that clubs can offer to keep their members coming back and details how clubs can recruit, train, and retain qualified staff.

Among the topics covered:
  • Hiring the right team and training them properly
  • Creating an environment that teammates and members love being a part of
  • Implementing unique services and programs
  • Learning how to exceed member expectations
  • Realizing personal and financial success
Produced in cooperation with the International Health, Racquet & Sportsclub Association.