Exceeding Member Expectations Through Staff Training and Retention

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Lisa Gorsline
55 minutes
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Exceeding Member Expectations ThroughStaff Training and Retention explores the need for health/fitnessclubs to hire the right people, as well as understand the value oftreating and training every employee in an appropriate way. The DVD alsoreviews the premise that clubs should focus on the needs and interestsof their members. In addition, the DVD offers ideas that clubs canimplement to enhance the experience enjoyed by members. Furthermore, theDVD discusses the affect that clubs can and should have on theirmembers.

Among topics covered:
  • Exceeding member expectations through staff training and retention
  • Seven steps to hiring
  • New employee orientation
  • Recognize your employees
  • Focus on members
  • Retention programs
  • Have fun with the members
  • Our impact on our members