Hiring and Training for Customer Service provides an overview of basic interviewing techniques that are uniquely designed to find qualified individuals who are customer service oriented. The DVD reviews specialized training techniques that health/fitness managers can employ to enhance the customer-service skills of their current staff. The DVD also details how enhanced customer relations can affect an organization's bottom line and its level of member retention.
Among the topics covered:
Among the topics covered:
- Staffing for your brand
- Training for your brand
- Customer service
- Customer satisfaction
- Member retention
- Bottom line-profitability
