Outrageous Customer Service

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SKU:
827008757190
Author:
Nicki Anderson
Published:
2011
Length:
96 minutes
Although the fitness industry is a service-oriented business, all too often customer service is sorely lacking. Unfortunately, too many health/fitness clubs are notorious for turning away the exact type of client that they need to attract, because of either poor or non-existent customer service. Outrageous Customer Service explains how personal trainers can create a special niche in the marketplace for themselves by doing something that costs them little, yet garners relatively large returns-great customer service. The DVD presents unique customer-service ideas and suggestions that personal trainers can adopt to help take their business from good to great. The importance of customer service is beyond dispute. No service? No customers.

Among the topics covered:
  • Things to know
  • Why do clients leave?
  • Customer service, easy as 1, 2, 3
  • Set the foundation for outrageous success
  • Total management commitment
  • Do you know your customers?
  • Develop standards of service quality performance
  • Why do clients really leave?
  • Outrageous tips
  • The bottom line