Delivering Super-Heroic Customer Service

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SKU:
827008026999
Author:
Carroll Rogé
Published:
2011
Length:
53 minutes
Delivering Super-Heroic Customer Service provides an overview of an innovative, marketing-led customer service effort now in place at the ETMC Olympic Center, ETMC WOW! The program uses a comic-themed graphic look as the framework for inspiring employees to deliver “super-heroic” customer service. The DVD reviews several best industry practices (Disney, Studer Group, Press Ganey) in service excellence and describes how to develop a personalized approach to benefit customers and improve an organization's bottom line.

Among topics covered:

• Challenges/benefits of customer service
• Overview of the ETMC WOW! service excellence program
• Highlights of ETMC WOW! Training
• Creating your organization's own customer service action plan