Managing Your Customer Service Delivery

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SKU:
827008160693
Author:
Eileen Soisson
Published:
2011
Length:
49 minutes
Managing Your Customer Service Delivery explains how organizations can better serve their customers by acknowledging the benefits of measuring and managing customer service in every area of their facilities. The DVD points out the culture that is needed for top-quality service to thrive and details how to set training standards to exceed customer service expectations. The DVD is designed to enable organizations to make the connection between customer service delivery and customer loyalty, thereby increasing their level of revenues.

Among the topics covered:

• Defining customer service
• Customer service delivery
• Five key service delivery steps
• Customer loyalty
• Management methods to better serve our customers and measure performance