The Hidden Impact of Your Processor May Be Killing Your Business examines the issue of whether the policies and procedures of a health/fitness club's processor are driving up attrition. The DVD also looks at who gets the revenue from all of the hidden fees that a facility is paying. In addition, the DVD reviews the “all in†percentage that a club is paying to get its revenue. In that regard, the DVD discusses what a club should be paying. Furthermore, the DVD points out the questions that an organization should be asking its processor.
• Understanding the basics
• PS vs. recurring
• Submitted vs. collected
• Uncovering hidden fees
• Self-service is the New Full ServiceTM
• Every decline has a reason
• Protecting your reputation
• What I don't know won't hurt me
