How to Offer "5-Star" Customer Service in Your Club reviews how a high-end hotel health club & spa flawlessly provides customer service and how health/fitness clubs can implement similar strategies into their facilities. The DVD details how a club can establish high-quality customer-service standards, and can make sure that its entire staff delivers consistent customer service. The DVD explains how clubs can make customer service an art form in their facilities.
Among the topics covered:
Among the topics covered:
- Standards for customer service
- Bad customer service
- Good customer service
- Hiring
- Mission statement
- Customer feedback
