The Lost Art of Member Service

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Thomas Plummer, National Fitness Business Alliance
55 minutes
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One of the volumes featuring information from the renowned National Fitness Business Alliance`s two-day workshops that are designed to provide entrepreneurs with everything that they need to know to be successful in the fitness business-from a non-profit to a small training facility. The Lost Art of Member Service addresses the issue of what do members really want from their fitness club. The DVD provides a training tool for club managers and employees that details the key components of exceptional member service and outlines procedures and basic processes for helping to ensure that the desired level of member service is achieved. The DVD also explains why member service is essential and what steps can help make the club a part of the member`s life.

Among the topics covered:

• What do the members really want from the club?
• Your competitive market area is maturing
• We can`t always rely on just replacing lost members
• Why we lose clients
• What traits and skills should you have to be the perfect team member in a fitness business?